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Thank you
for booking your Hostel with Visiting London.
Here we answer your Frequently Asked
Questions.
How do I book online?
1. Enter your destination, dates,
number of people etc. This brings you to a city page where you
will see a list of all hostels with availability
2. Please choose the hostel you would like to book
3. You will now see the prices and room types available.
4. Choose your room type and No of people in your party.
5. If the information is correct hit the “Click to Book”
button.
6. You will now see a page displaying all the booking
information.
7. If the information is correct click the “Confirm” button.
8. The system will now request you to complete the Booking
Form.
9. You need a valid credit card to make your booking.
10. We accept Visa, Visa delta and Mastercard only
11. Click “Confirm” and wait for your booking confirmation.
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How many people can I book for and for how long?
1. You can only book for a
maximum of 7 nights and for 10 people in any one booking
unless otherwise specified on the hostels microsite.
What happens with the 10% deposit?
1. On booking you will be charged
a 10% deposit, plus a $2 booking fee
2. This will not be refunded to you on arrival at the hostel.
3. The remaining 90% is due to the hostel on your arrival.
4. The 10% deposit and booking fee is strictly non refundable,
as per the terms and conditions you ticked to agree to on
booking.
What credit cards can I book with?
You can only book using a Visa,
Visa Delta or Mastercard.
If I don’t have a credit card can I still book?
No! Bookhostels.com operates an
online booking service only and require you to submit a valid
credit card number in order to secure your booking.
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Does the name on the credit card have to be the same as the
name on the Reservation?
1. No! If you don’t have a credit
card but have been given permission to use a friend’s or
family member’s card to book - that’s ok.
2. So the name on the credit card can be different to the name
on the reservation.
Is my credit card safe?
Yes! Bookhostels.com uses
Verisign, the world leader in Internet security. All
information is encrypted online and transferred securely
direct to the hostel.
If I am getting a credit card error while I am booking or
waiting for my confirmation, what can I do?
Bookings are secure and processed
through WorldPay.
If you are receiving an error, here are some potential reasons
why.
1. There may be insufficient funds to cover the transaction
being booked
2. You may not have filled out all the information fields
requested.
Can I book over the telephone or by email?
No! Bookhostels.com operates an
online booking service ONLY. We do not offer a reservation
service via the telephone or by email.
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Do I need to be a member to use your site or stay at one of
your hostels?
1. No, you do not need to be a
member of any Youth Hostel organisation to stay at any of the
hostels listed.
2. You do need to book in advance and have your booking
reference with you on check- in at the hostel.
Do I have to book in advance?
We always recommend that you book
your accommodation and other services well in advance to avoid
disappointment! Allocation sells very quickly especially in
High Season.
Can you check availability for me?
1. The online availability that
you see is uploaded by each individual property.
2. Bookhostels.com has no control over this availability as it
is the direct responsibility of the hostels.
3. We are an online company that provide the technology for
hostels to sell their beds online.
4. So to check availability you must do so yourself online.
Enter the dates that you need and the number of people and you
will see all the properties with availability for the dates of
your query.
Can you give me directions and contact details of a hostel
before I book?
1. Each hostel has its own unique
page on the site, this is their microsite.
2. This page will give you a description of the hostel, where
it’s located and the hostel facilities.
3. As we are an online booking service we do not provide you
with telephone number, email address or website details until
you have made your reservation.
4. Once you have made your reservation you will be able to
view full contact details and directions to the property
booked on your booking confirmation.
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Can you send me a brochure?
1. All the information we have
about the property is displayed!
2. Each hostel has its own page or microsite. All the
information you need will be on these pages.
3. At the top of the page there are 4 photos uploaded by the
hostel to give you an indicator as to what their property is
like. The pictures of the rooms will not necessarily be the
rooms that you will be staying in on your arrival.
4. The hostel will have a description of their property and
the facilities they have.
5. The information displayed here is uploaded by each hostel.
6. It is up to each hostel to ensure that all the information
here is correct. The hostel also uploads its own rates and
availability.
I am an older traveller will I still be able to book one of
the hostels online?
1. If a hostel has any age limits
it should specify this on its hostel page (or microsite).
2. All the information on the hostels microsite is uploaded by
the hostel themselves and should be accurate and up to date.
It is the hostels responsibility to ensure that all the
information is correct.
Reservation Queries
I have not received my confirmation, what can I do?
1. Once you click the “Confirm”
button it should only take up to 1 minute to receive
confirmation of your booking on screen.
2. We then send you a confirmation email with your booking
details. It’s important that you enter the correct email
address if you don’t you won’t receive the email.
3. Please note that due to the nature of the internet and
individual email servers that sometimes mails will not be
received. If you require confirmation of your booking please
click here.
What happens if I want to cancel my booking?
1. If you wish to cancel your
booking you must contact the hostel directly to do so. Once
the booking leaves our system we have no more control over it.
2. In the event of a cancellation the booking fee and deposit
are non refundable. You must cancel at least 24 hours before
your arrival as failure to do so can result in your card being
charged for the first nights stay.
3. Contact details for the hostel are on the booking
confirmation.
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What if I need to amend my reservation?
1. You must contact the hostel
directly to see if they can amend your reservation.
2. You may need to cancel your reservation and rebook online.
The booking fee and deposit are non refundable. Contact
details for the hostel are on the booking confirmation.
What happens if I don’t show up and haven’t contacted the
hostel?
In the event of a no show the
hostel will charge your card for the first nights stay and
cancel any remaining nights booked. The deposit and booking
fee are non refundable.
I have just noticed on my confirmation that my book in day is
the same as my leaving day, how can this be?
If you make a booking for 1 day
only the date on your booking will be the day of your arrival
only. The confirmation only shows the dates reserved and not
the check out date.
If you have found the answer to your question please do not
contact us. If you contact us and your question was answered
above we will not be able to reply to you due to the large
volume of emails we receive on a daily basis.
If you have not found the answer to your question then you can
contact us and we will try to reply to your email within the
next 24 hours.
If you have any problems
at all please
contact us at
info@visiting-london.com.
Regards‚
The Visiting London Team.
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